Privacy Policy

Publisher: Shenzhen deep wisdom Technology Co., Ltd. Effective Date: February 4, 2026
Scope of Application: This Policy applies to our collection, use, storage, protection, and sharing of your personal information when you visit and browse the official website of Shenzhen deep wisdom Technology Co., Ltd. (https://askbrain.cn, hereinafter referred to as the "Official Website") and use the services provided on the Official Website. Each product under our company (e.g., Askbrain Headband, Askheart Wristband) has its own dedicated privacy policy. Matters concerning the processing of personal information for specific products shall be governed by the corresponding product-specific privacy policy.

We understand how important your personal information is to you and are committed to protecting your personal information security and lawful rights. This Privacy Policy is designed to help you understand what personal information we collect, why we collect it, how we use it, and the control you have over your personal information. Please read and fully understand this Policy carefully before accessing or using the Official Website. By accessing or using the Official Website, you acknowledge that you have read and understood this Privacy Policy and agree to our collection and processing of your personal information in accordance with this Policy. If you do not agree with any term of this Policy, please do not access or use the Official Website.

1. Personal Information We Collect

We strictly adhere to the principles of "lawfulness, fairness, and necessity" on the Official Website. We only collect personal information necessary to achieve the core services of the Official Website and do not collect irrelevant personal information. The specific scope of collection is as follows:

(1) Personal Information You Voluntarily Provide

When you use interactive services on the Official Website, such as product inquiries or feedback, you may voluntarily provide us with personal contact information, including your name, mobile phone number, and email address. You provide this information voluntarily and have the right to choose whether to provide it.

(2) Information Automatically Collected During Your Use of Services

To ensure the normal operation of the Official Website and optimize your user experience, we automatically collect limited device and network information (this information constitutes your personal information) when you access and use the Official Website. This specifically includes: device model, browser type, operating system version, IP address, access time, pages visited, and network access method.

(3) Information Related to Third-Party SDKs

The Official Website does not integrate any third-party SDKs and will not indirectly collect or obtain any of your personal information through third-party SDKs.

2. How We Use the Collected Personal Information

We only use your personal information in the following lawful scenarios, and the scope of use is strictly limited to achieving the core services of the Official Website. We will not use your personal information for purposes other than those stipulated in this Policy:

  1. To provide you with interactive services such as product inquiries and feedback on the Official Website, and to promptly respond to your inquiries and handle your feedback and complaints.

  2. To ensure the normal operation of the Official Website, troubleshoot and fix technical failures, and optimize the page display, functional experience, and access speed of the Official Website.

  3. To compile statistics on Official Website access data and usage patterns, conduct data analysis and research, and provide data support for the upgrade and optimization of the corporate website.

  4. To fulfill necessary information retention and record-filing requirements in accordance with laws and regulations.

  5. To send you the latest corporate product information, industry news, and related content with your explicit consent (you may request to cancel such推送 at any time).

If we need to use your personal information for purposes not stipulated in this Policy, we will inform you in advance via announcements, pop-up windows, or other means on the Official Website, and obtain your explicit consent.

3. Information Storage and Protection

(1) Information Storage

  1. The personal contact information you voluntarily submit will be stored on our compliant servers. We only retain such information for the minimum period necessary to fulfill the purposes of processing, with a default retention period of 12 months from the date you submit the information. Upon expiration of this period, if there are no pending service requests, disputes, or legal mandatory retention requirements, we will automatically anonymize or delete your personal contact information. This retention period does not affect your right to exercise deletion at any time pursuant to Article 5 of this Policy.

  2. The device and network information we automatically collect is, in principle, stored temporarily for a period not exceeding 30 days, except as otherwise required by law or necessary for dispute resolution.

  3. All personal information is stored within the People's Republic of China. We will not transfer your personal information abroad.

(2) Information Protection

  1. We employ security technical measures and management systems that comply with national industry standards to protect your personal information from unauthorized access, viewing, use, disclosure, alteration, or deletion. These measures include, but are not limited to, data encryption, access control, server security protection, and staff confidentiality management.

  2. We authorize only necessary personnel to access your personal information. All such personnel have signed strict confidentiality agreements. Personnel who violate their confidentiality obligations will bear corresponding legal responsibility in accordance with the law.

  3. In the event of a personal information security incident (e.g., disclosure, alteration, or loss of information), we will promptly take remedial measures in accordance with the Personal Information Protection Law and other applicable laws and regulations. We will notify you of the basic details of the incident, the scope affected, and the remedial measures taken within the prescribed timeframe via announcements on the Official Website, SMS, or email.

4. Information Sharing and Disclosure

We do not share, sell, or transfer your personal information to any third party, except in the following legally mandated or agreed-upon circumstances:

  1. After obtaining your explicit written or oral consent, we share necessary personal information with third parties designated by you.

  2. When disclosure of your personal information is mandatorily required by laws, regulations, or administrative rules, or pursuant to lawful requests from judicial or administrative authorities (we will strive to protect the security of your personal information to the extent permitted by law).

  3. When disclosure is necessary, within a reasonable and necessary scope, to protect public interests or our legitimate rights and interests.

  4. When your personal information has been processed through anonymization or de-identification to form statistical data or information that cannot identify an individual, we are free to use and share such data or information.

5. Your Rights Regarding Your Personal Information

In accordance with the Personal Information Protection Law and other relevant laws and regulations, you have the following rights regarding your personal information that we collect and process. We will provide you with convenient ways to exercise these rights:

  1. Right of Access: You have the right to request access to your personal information that we collect and store, including the collection time, scope of use, and storage period of your personal contact information.

  2. Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request that we rectify or supplement your personal information.

  3. Right to Deletion: You may request the deletion of your personal contact information at any time. We will complete the deletion operation within 7 working days of receiving your request.

  4. Right to Withdraw Consent: You may withdraw your consent for us to collect and use your personal information at any time. Upon withdrawal, we will immediately cease the corresponding personal information processing activities. However, this will not affect the validity of personal information processing activities conducted based on your consent prior to the withdrawal.

  5. Right to Data Portability: You have the right to request a copy of your personal information. We will provide you with the copy services within a reasonable period.

You may exercise the above rights by sending an email to gengtai.huang@askbrain.cn (with the subject line "Personal Information Rights Exercise + Your Name"). We will verify and respond to your request within 15 working days of receipt. If your request complies with laws, regulations, and the provisions of this Policy, we will process it promptly.

6. Protection of Minors

We place high importance on the protection of minors' personal information and strictly comply with the Regulations on the Protection of Minors in Cyberspace and other relevant laws and regulations.

  1. The Official Website is primarily intended for adult users. We do not proactively collect personal information from minors.

  2. If you are a minor under the age of 18, you should access and use the Official Website under the guidance and with the consent of your guardian. You must not submit any personal information to the Official Website without such authorization.

  3. If we discover that we have inadvertently collected personal information from a minor, we will delete such information immediately and promptly notify the minor and their guardian.

7. Updates to This Privacy Policy

We may revise or supplement this Privacy Policy from time to time due to updates in laws and regulations, adjustments in our corporate services, or changes in personal information protection requirements.

  1. Changes to the Privacy Policy will be notified via announcements on the Official Website. The revised Privacy Policy will take effect on the date the announcement is published.

  2. If you continue to access or use the Official Website after the changes take effect, it signifies your agreement to the revised Privacy Policy. If you do not agree to the revised Privacy Policy, you must immediately stop accessing and using the Official Website.

We will retain records of modifications to this Privacy Policy. You can access the most current version of the Privacy Policy on the Official Website.

8. Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy, or if you need to exercise your rights related to your personal information, you may contact us through the following methods:

We will verify and respond to your feedback or request within 15 working days of receipt and address the relevant issues for you.